Designing the Model of Student Support System in the Virtual Learning Environment: A Necessity in the Face of the Corona Crisis

Introduction: Process of e-learning in universities because of coronavirus (Covid-19)  outbreak was developed. Since the success of students in this type of education requires appropriate and effective support,  the present study has been done  to develop a model of support system  in virtual  learning environment in medical universities. Methods: This  is an applied  qualitative research. To design the model, data obtained from  searching  information  sources  in the period  of 1990 to 2020  was used as well as thematic analysis to analyze the  results of  interviews with experts. The validity and reliability of the interview data were confirmed based on Lincol & Guba evaluative criteria. Based on the data, the model of the student support system of medical universities in the virtual  learning environment was developed by creative mental synthesis. Results: In  this  model, seven key supports  have been introduced as important dimensions of the student support system in the virtual education environment. in addition to student support, professors and staff  need to be supported. Also, student support before, during, and  after  graduation  is  required for students' success in this model.  Conclusion: According to the research findings, since  the necessity of student support system  in the environment of e-learning and  virtual learning is inevitable for students' academic success, therefore, it is recommended  that university officials and administrators use the results of this study to implement a student support system in the virtual learning  environment at their university.